Consumers' shifting definition of restaurant value

by Rebekah Schouten
Share This:
Search for similar articles by keyword: [Food Service]

CHICAGO — For restaurant goers, value isn’t just about money anymore. Almost 80% of consumers said “value” is very important in their dining decisions, according to Technomic’s Value & Pricing Consumer Trend Report, but their definition of food service value now includes several factors, including service, menu offering quality and overall ambiance.

Price still plays a major part in the equation; the Chicago-based firm’s report indicated that the most influential restaurant deals are “Buy one get one free” and “Half-off specials.” But the food service industry has a big opportunity beyond pricing to emphasize the overall dining experience to draw consumers seeking these multidimensional elements of value.

Forty-seven per cent of millennials indicated in the report that they are seeking higher-quality fare more now than two years ago. Fifty-three per cent of loyalty card holders reported that they are very likely to base their dining decisions on a loyalty membership.

“While food quality remains essential, the overall experience is becoming more important to today’s diners who are looking for fun, social and unique dining occasions,” said Kelly Weikel, director of consumer insights. “Service and atmosphere make up about 40% of Gen Zers’ and millennials’ value equations at all types of limited- and full-service restaurants. They are looking for experiences they can share—both by connecting with others in the dining party and through social media.”
Comment on this Article
We welcome your thoughtful comments. Please comply with our Community rules.



The views expressed in the comments section of Food Business News do not reflect those of Food Business News or its parent company, Sosland Publishing Co., Kansas City, Mo. Concern regarding a specific comment may be registered with the Editor by clicking the Report Abuse link.