LOUISVILLE, KY. — Michael R. Nettles, previously senior vice-president, chief information and digital officer, will take over the new role of executive vice-president, chief operating and growth officer at Papa John’s International, Inc. The personnel move was part of a new organizational structure that is consistent with the company’s strategy to improve customer experience, according to the Louisville-based pizza chain.
Mr. Nettles, who joined Papa John’s in 2017, has more than 28 years of restaurant industry and technology experience. He previously served as vice-president of enterprise architecture and IT strategy at Panera Bread Co. and as chief technology officer at DiningIn Inc.
“Since joining last year, Mike has significantly elevated the consumer experience across our digital and mobile platforms,” said Steve M. Ritchie, president and chief executive officer of Papa John’s. “His promotion and the other appointments announced today reflect the strong contributions these executives have made to Papa John’s and our belief that, in their new roles, they can propel our success even further.”
Papa John’s announced other executive promotions with all the executives reporting to Mr. Nettles:
- Justin Falciola, who most recently was vice-president, global enterprise architecture, was promoted to senior vice-president, chief analytics and technology officer;
- Anne Fischer, who most recently was vice-president, product management, was promoted to senior vice-president, customer experience;
- Paul Fabre, who most recently was vice-president, research and development and quality assurance, was promoted to senior vice-president, menu strategy and innovation; and
- Melissa Richards-Person, who most recently was vice-president global brand strategy and consumer connections, was promoted to senior vice-president, chief brand officer.