CANTON, MASS. — Two executives have been promoted at Dunkin’ Brands Group, Inc. Tom Manchester has been named senior vice-president of integrated marketing for Dunkin’ U.S., and Jonathan Biggs has been promoted to vice-president of operations for Baskin-Robbins U.S. and Canada. Additionally, Rick Gestring has joined the company as vice-president of operating systems and restaurant experience for Dunkin’.
Mr. Manchester has been with Dunkin’ for 17 years, leading the brand’s sports marketing initiatives. In his new role, he will be responsible for culinary innovation, consumer insights, brand marketing and field marketing for Dunkin’ U.S. Prior to joining Dunkin’, Mr. Manchester held management roles at The Gillette Co. and Ocean Spray Cranberries, Inc.
A 10-year veteran of Dunkin’ Brands, Mr. Biggs will assume operational responsibility for more than 2,600 Baskin-Robbins locations in the United States and Canada in his new role. Since he joined the company in 2008, he has assumed increasing responsibility as a leader on the Dunkin’ U.S. operations team, including roles as operations project manager and senior director of operating systems. Prior to Dunkin’ Brands, Mr. Biggs worked at Southern Company as a project engineer.
Mr. Gestring joins Dunkin’ after nearly a decade in various roles at Arby’s Restaurant Group, most recently as vice-president of restaurant experience. Earlier in his career, Mr. Gestring held leadership positions at Starbucks, Taco Bell, Peet’s Coffee, Aramark and Don Pablo’s. In his new role with Dunkin’, Mr. Gestring will lead, manage and support the integration of improved and enhanced restaurant level execution and guest satisfaction. He has been tasked with developing, implementing, managing and improving the restaurant management systems, equipment, procedures and tools.